ANY MISSING INFORMATION, PRICE OR PRODUCT MODIFICATIONS, DELAYS IN PROOF APPROVALS, ACCOUNTING, OR OTHER PENDING REQUESTED INFORMATION WILL DELAY PRODUCTION AND RESULT IN A REVISED SHIP DATE. SPECTOR & CO CANNOT BE HELD ACCOUNTABLE TO DELAYS OR CHANGES TO INCOMING STOCK ARRIVALS.

PRE ORDER PLACEMENT

• STOCK: Check and recheck stock!
• ARTWORK: Vector art is required. Please submit your art file with your purchase order. PO and ART should be emailed to orders@spectorandco.ca
• HAVE YOU CONSIDERED OUR NO EXTRA CHARGE ROCKET SERVICE?
  Click here for our ROCKET SERVICE   to see if your order qualifies for 24-hour service. Rocket service orders MUST be sent to 24@spectorandco.ca. Perfect for repeat orders!

SENDING IN A COMPLETE PURCHASE ORDER

• INFO: All relevant order info must appear on the PO. Please include your artwork/virtual on the same email to orders@spectorandco.com
• CONTACT: Please note the primary contact who will receive all communications and manage approvals.
• ITEM NUMBER AND ITEM COLOR
• BRANDING SOLUTION: Note the decorating method and imprint area.
• ARTWORK IN THE CORRECT FORMAT: Include PMS colors if applicable. If we’ve provided a virtual, please include it with your po.
• SHIP TO ADDRESS, SHIP METHOD.

AFTER PLACING ORDER

• ORDER CONFIRMATION: Please pay attention to your OA – notes will be included alerting you about concerns regarding the requested ship or in hands date, stock levels and missing information.
• PROOFS: Upon request, proofs will be sent within 24 hours. Delays in approval will incur a revised ship date.
• PRODUCTION TIMELINES: Timelines are quoted or counted following artwork approval.
• SHIPPING ADVISE: Sent to the contact on the po noting final quantity and tracking numbers.